---
title: Terms and Conditions | Anju's Kitchen
description: Read Anju's Kitchen terms and conditions covering orders, meal plans, pricing, delivery availability, payments, cancellations, food information and customer support.
---

# Terms and Conditions

**Last updated: 15 October 2026**

Welcome to Anju's Kitchen. These Terms and Conditions explain the terms that apply when you visit our website, enquire about our food, or place an order for meals, tiffins or meal plans. By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order through it.

## 1. About Anju's Kitchen

Anju's Kitchen provides home-style food and meal options, including tiffins, thalis and other meals where offered. Service availability, menus, ordering methods and delivery coverage may vary by location and date. Please use the contact details or ordering channel displayed on our website to confirm current details before ordering.

## 2. Orders and order confirmation

Orders are subject to availability and confirmation by Anju's Kitchen. An enquiry, message, cart or order request does not by itself guarantee acceptance. We may contact you to confirm your order, address, meal choice, schedule, price or other necessary details. Please check your order confirmation carefully and tell us promptly if anything is incorrect.

## 3. Menu, prices and availability

Menu items, ingredients, portion sizes, prices, offers and meal-plan details may change. The applicable price and terms will be communicated through the relevant menu or ordering channel before you confirm your order. If an item becomes unavailable or a displayed price or description contains an error, we will contact you where reasonably possible to discuss available options before proceeding. Nothing in these terms limits any rights you have under applicable consumer-protection law.

## 4. Delivery areas and timing

Delivery is available only in locations and at times that Anju's Kitchen confirms. Mentioning an area on our website does not guarantee delivery to every address in that area. Please provide a complete and accurate delivery address, contact number and any useful delivery instructions. Delivery estimates are provided in good faith and may be affected by traffic, weather, demand, access restrictions or other circumstances outside our reasonable control. If a delay or delivery problem occurs, contact us through the details shown on our website or ordering channel.

## 5. Payments, cancellations and refunds

Payment methods, payment timing and any applicable charges will be shown or communicated before an order is confirmed. Please retain your payment confirmation. If you need to cancel or change an order, contact us as early as possible. Whether a cancellation, replacement or refund is available depends on the order status, the nature of the issue and applicable law. If we cancel an accepted order, cannot supply an item you have paid for, or an order has a material problem, we will discuss an appropriate remedy, including a refund where required. Nothing in this section removes rights available under applicable law.

## 6. Tiffin and recurring meal plans

Meal plans may specify a period, meal schedule, delivery location, price, included meals and any agreed days off or pause arrangements. These details should be confirmed before payment. Please tell us in advance about a planned pause, absence, change of address or schedule. Any adjustment, credit, cancellation or refund will be handled according to the specific plan agreed with you and applicable law. Do not assume that unused meals automatically roll over unless this has been confirmed.

## 7. Food information, allergens and dietary needs

We aim to describe our meals accurately, but recipes and ingredients may change based on availability. If you have a food allergy, intolerance, religious dietary requirement or other dietary concern, contact us before ordering and obtain confirmation that we can accommodate it. We cannot guarantee that food is completely free from a particular allergen or that cross-contact will never occur unless we have explicitly confirmed the relevant controls for that order. Please do not consume food you believe may be unsafe; contact us promptly if you have a concern about an item received.

## 8. Customer responsibilities

- Provide accurate contact, order and delivery information.
- Ensure someone can receive the order at the agreed location and time, where required.
- Check the items received and notify us promptly of missing, incorrect, damaged or potentially unsafe food.
- Use the website lawfully and do not interfere with its operation, security or availability.
- Do not submit misleading, fraudulent, abusive or unlawful information or orders.

## 9. Website content and intellectual property

Website text, branding, photographs, graphics, design and other content are owned by Anju's Kitchen or used with permission, unless stated otherwise. You may use the website for personal, lawful purposes. You must not reproduce, republish, commercially exploit or modify our content without prior permission, except where applicable law permits it.

## 10. Third-party services and links

Our website may link to or use third-party services, such as food-ordering platforms, payment providers, maps or social networks. Those services may have their own terms, privacy notices, fees and policies. Anju's Kitchen does not control third-party websites and is not responsible for their independent content or systems. Where an order is placed through a third-party platform, the platform's applicable ordering and payment process may also apply.

## 11. Website availability and disclaimers

We aim to keep website information useful and up to date, but we do not guarantee uninterrupted or error-free access. Website content is provided for general information and may not reflect immediate changes to menus, prices or availability. To the extent permitted by law, Anju's Kitchen is not responsible for losses caused by events beyond our reasonable control or by a user's inaccurate information. These terms do not exclude or restrict liability that cannot legally be excluded or restricted, including any applicable consumer rights.

## 12. Privacy

When you contact us or place an order, we may need to use information such as your name, phone number, delivery address and order details to respond to you, fulfil the order, manage payments and handle customer support. We should use such information for appropriate purposes and handle it in accordance with applicable data-protection law. Please avoid sending payment credentials or other sensitive information through ordinary messages. This Terms page is not a substitute for a separate Privacy Policy; please refer to our Privacy Policy when it is available on the website.

## 13. Complaints and customer support

If you have a question, complaint or concern about an order, contact Anju's Kitchen using the contact details published on our website or the channel through which you ordered. Please provide your order date, order reference if available, and a clear description of the issue so we can investigate. We will review complaints in good faith and respond within a reasonable time. You retain any complaint or redressal rights available under applicable law.

## 14. Changes to these terms

We may update these Terms and Conditions when our services, practices or legal obligations change. The revised version will be posted on this page with an updated date. Changes apply from the time they are posted, subject to applicable law. Please review this page periodically.

## 15. Governing law

These terms are governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of any competent authority or forum, disputes will be handled by the courts or forums having jurisdiction under applicable law. Nothing in these terms prevents a consumer from exercising a statutory right before a competent consumer commission or other authority.

## 16. Contact

For questions about these terms, an order, a meal plan or a complaint, contact Anju's Kitchen using the current contact details displayed on our website or the ordering platform through which you placed your order.

*Important: These terms are a general starting point for the website and are not legal advice. Please have an Indian legal professional review them before publication, and fill in the business's legal name, address, contact details, applicable food-business registration information and any specific cancellation/refund rules that apply to your operation.*

[**Anju's Kitchen** Homely meals, happier days](https://www.anjuskitchen.com/terms-and-conditions#main-content)

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